1. Introduction

Tr 2nd Opinion (https://2nd.thinkroman.com) is committed to protecting user data and ensuring patient confidentiality. This policy outlines how we collect, store, process, and protect personal and medical data in compliance with the Digital Personal Data Protection (DPDP) Act, 2023, the IT Act, 2000, and other applicable Indian laws.

2. Scope of this Policy

• ✅ Patients using Tr 2nd Opinion for telemedicine services.
• ✅ Doctors consulting via the platform.
• ✅ Any third-party service providers handling user data.

3. Data We Collect

3.1 Personal Data

• Name
• Contact details (email, phone number)
• Age, gender, and address
• Government-issued ID (if required for compliance)

3.2 Medical Data

• Consultation details
• Medical history and symptoms
• Prescriptions and diagnostic recommendations
• Health reports shared during consultation

3.3 Payment Data

• Transaction details (via RBI-compliant payment gateway)
• Tr 2nd Opinion does not store credit/debit card details

4. How We Use Your Data

✅ Providing telemedicine services and medical consultations.

✅ Processing payments securely.

✅ Issuing electronic prescriptions.

✅ Improving platform functionality and security.

✅ Complying with legal and regulatory obligations.

🚫 We do NOT sell user data to third parties for marketing or advertising.

5. Data Protection & Security Measures

• 🔒 All medical data is stored on secure, encrypted servers.
• 🔒 Access to personal and medical data is restricted to authorized personnel only.
• 🔒 Patient consultations are NOT recorded to protect privacy.

6. Data Retention & Sharing

✅ Consultation records are retained for seven (7) years, as per medical regulations.

✅ Payment logs are retained as per RBI guidelines.

✅ Users can request data deletion, subject to legal retention requirements.

7. Reporting Data Breaches

Any suspected data breach must be reported immediately to contact@thinkroman.com. Users will be notified of any confirmed breaches that may affect their personal data.

8. Grievance Redressal & Contact

For privacy-related concerns, contact:

📧 Email: contact@thinkroman.com

📍 Jurisdiction: Hyderabad, Telangana, India