Privacy Policy
Effective Date: February 11, 2025
1. Introduction
Welcome to Tr 2nd Opinion, a telemedicine service provided by ThinkRoman Health Services ("Company," "we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data in compliance with Indian data protection laws, including the DPDP Act, 2023 and IT Act, 2000.
2. Data We Collect
2.1 Personal Information
- Full name
- Date of birth
- Gender
- Contact details (email, phone number)
- Government ID (if required for compliance)
2.2 Health Information
- Medical history
- Symptoms and reports shared during consultation
- Prescriptions provided by doctors
- Consultation records
2.3 Payment Information
- Transaction details (via RBI-compliant payment gateway)
- No credit/debit card details are stored by us.
2.4 Automatically Collected Data
- Device details (IP address, browser type, OS)
- Usage logs (for analytics and service improvement)
3. How We Use Your Data
We use your data for the following purposes:
- ✅To provide telemedicine services.
- ✅To process payments securely.
- ✅To issue electronic prescriptions.
- ✅To improve user experience and platform security.
- ✅To comply with legal and regulatory requirements.
4. Data Storage & Protection
- Your data is stored on secure servers with encryption.
- We follow industry best practices to prevent unauthorized access.
- Health-related data is never shared for marketing or non-medical purposes.
5. Data Sharing Policy
We do not sell or share your data except:
- 🔹With registered doctors for consultation purposes.
- 🔹With law enforcement or regulatory authorities (if legally required).
- 🔹With third-party payment processors for transaction processing.
6. User Rights Under DPDP Act, 2023
You have the right to:
- ✔️Access your data stored with us.
- ✔️Request corrections to inaccurate data.
- ✔️Withdraw consent (except where required by law).
- ✔️Request data deletion (subject to legal limitations).
To exercise these rights, contact us at contact@thinkroman.com.
7. Cookies & Tracking Technologies
We use cookies for session management and analytics. Users can disable cookies, but this may affect platform functionality.
8. Data Retention Policy
- Consultation records are retained for seven (7) years, as per medical guidelines.
- Transaction logs are retained as per RBI regulations.
- Data is deleted upon request, subject to legal obligations.
9. Third-Party Links & Services
Our platform may contain links to external services (e.g., payment gateways). We are not responsible for their privacy practices, and users should review their policies separately.
10. Grievance Redressal & Contact Information
For privacy-related concerns, contact:
📧 Email: contact@thinkroman.com
📍 Jurisdiction: Hyderabad, Telangana, India
11. Updates to This Privacy Policy
We may update this policy periodically. Continued use of our services implies acceptance of the latest version.